Data Privacy Policy

This Privacy Policy explains how we at 5Gringos collect, use, and protect the information you provide when using our services. It describes the categories of personal, technical, and transactional data we handle, the purposes for which we process that data, and the safeguards we apply to keep it secure. Our goal is to be transparent about your choices and rights, and to outline how to contact our privacy team if you need to exercise a right or have questions about our practices.

Types of data we collect

Personal data includes name, email, date of birth, address, phone number, and identification documents submitted for identity verification. Technical data covers IP address, browser and device information, operating system, and usage logs. Transactional data relates to account activity such as deposits, withdrawals, payment details, game history, and records required for dispute resolution and compliance. Aggregated or anonymized data may also be created for analytics and service improvement.

How we use information

Account management and service delivery are primary uses of data, enabling registration, authentication, payments, and customer support. For legal and regulatory reasons, we process information for AML and KYC checks, fraud prevention, and to comply with reporting obligations. Operational analytics and product improvement rely on anonymized or pseudonymized data. When we send necessary communications about account status or security, those messages are based on information you provided or activity on your account.

Data protection and security practices

Strong technical and organizational measures are applied to protect information from unauthorized access, alteration, or disclosure. Transport encryption such as TLS, secure storage practices, access controls, and regular security assessments form part of our approach. Staff access is limited to personnel who require data to perform their duties and who receive regular training. In the event of a security incident, an established response process guides containment, investigation, and notification when required by applicable law.

Cookies and tracking technologies

Cookies, local storage, and similar technologies are used to provide a functional service, remember preferences, and analyze site performance. Analytics tools help us understand usage patterns and improve reliability. Advertising and social media features may employ third-party tracking; choices about these can often be managed through cookie settings on the site or via your browser. Necessary cookies are required for core functionality, while optional cookies can be disabled without preventing account access.

User rights regarding your data

Rights available to users include access, correction, deletion, restriction of processing, and objection to certain uses. Requests can be made via account settings or by contacting our privacy team through the support channels listed on the site. For portability requests we will provide data in a commonly used, machine-readable format where feasible. Legal and regulatory obligations, such as retention for AML purposes, may limit our ability to comply immediately with deletion requests.

Data sharing and third parties

We share information with service providers who perform functions on our behalf, including payment processors, identity verification services, analytics providers, and hosting partners. Disclosure to regulators, law enforcement, or other authorities may occur when required by law or to protect users and our rights. Contracts and data processing agreements are used to ensure third parties implement appropriate safeguards for personal data.

Data retention

Retention periods are determined by legal and business needs, such as regulatory recordkeeping and dispute resolution. Data no longer required for legitimate purposes is securely deleted or anonymized according to our retention schedules. Specific retention durations may vary by data type and applicable law.

Updates to this privacy policy

Policy changes will be posted on the site with an updated effective date, and significant changes may be communicated by email when appropriate. Continued use of our services after updates constitutes acceptance of the revised policy, subject to any statutory rights you may have.